Pepco has 40% of customers engaged in peak shaving

Here is a nice blog about he Pepco (US utility) experience in succeeding 40% participation in a load control program (mainly for AC units) in homes and businesses.

pep_technology

Key findings:

  • Customer communication, customer communication, customer communication,
  • Be transparent, do not play tricks,
  • Businesses do not want to engage: potential cost of loosing productivity is far too high.

Engerati Blogs – Consumer Engagement – Utilities Can Make it Happen.

Here is the Pepco webpage on the topic.

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